FREQUENTLY ASKED QUESTIONS

Ensil Canada Ltd. in Canada and Ensil Technical Services Inc. in New York are the members of Ensil Group of Companies www.ensil.com

With nearly 30 years of experience these companies have all the technical expertise and resources to be the support and a technical partner for your organization. At Ensil we have a proud history of engineering, scientific and innovations in the fields of Aerospace, defence, telecom, industrial and medical industries. Ensil group of companies are involved in the communities that they serve. At Ensil we strive not to just meet the goals and objective of customers but to exceed their expectations.

Just pack and ship your product to us (it is preferable that you insure the product with your preferred courier for its replacement value). Please include with the product the failure report or a description of what the fault description is or any other information that you think might help our technicians to quickly diagnose and repair your item. The more information you provide the quicker the diagnosis and repair would be and quicker and less it would cost to get your items repaired and sent back to you.

Most repairs are completed in 2 to 4 business days as soon as items are received at Ensil provided parts are available in our inventory.

You will receive a free estimate after we evaluate your item. By providing job-specific pricing we can offer our customers the best pricing. Most repairs can be completed for less than 50% of the cost to buy a new item.

Standard repair turnaround time is 2 to 4 business days and rush repair service is same day provided parts are available in our inventory.

Our technicians physically review each item sent to Ensil for a free evaluation. They will look for both obvious evidence of damage as well as known common faults for that particular item, for signs of previous repair attempts and past record of repair history. Our technical staff will not do a complete component by component test during the free evaluation process. Our customers tell us they like the fact that we offer free evaluations and that their repair prices are based only on an estimated repair cost. Our final repair cost will never exceed the estimated repair charge.

Our customers are responsible for shipping both to and from Ensil. You select the carrier and method you prefer. UPS, Federal Express, and DHL International are the most common carriers that we have found to be reliable. Your account number can be used for return shipping if requested.

Your satisfaction is our commitment. If your item has been repaired and does not work when it is reinstalled, please call our customer service team at 800-672-6742. We can assist with many installation questions. If it is determined that the unit needs warranty repair services, send the unit back to us with the copy of our work order or invoice along with a note explaining the nature of the problem, and contact information. We will get on it right away. Ensil Warranty

Our techs are working very hard testing and repairing many items. If you are not getting the answers you need from your customer service representative, we can gladly put a technician on the phone to help with your questions. Our customer service representatives have varying levels of technical knowledge and they will try to help. For your convenience you can even contact our customer service by Skype at Ensil.support.

You will receive an estimate by fax or email. Print and review this estimate and simply sign to authorize us to do the work and fax it back to 800-265-0009. If you use Purchase Order numbers, please include that as well. We will contact you after receipt to coordinate payment and the repairs.

Please call our customer service team at 800-265-0009 any time from 7:00 am until 7:00 pm Eastern Time. Or, you can email us at info@ensil.com as well. We are standing by to help you.

Orders can be prepaid with a major credit card, wire transfer, or a company check. Many of our customers and most first time customers use the credit card payment option. Net terms can sometimes be set up for subsequent orders by checking in with our credit office. All international sales are by wire transfer only.

No we do not sell electronics parts or components but as a service to our regular customers we would be pleased to assist and source the hard to find parts for them.

No we do not sell any products unless our customers request which in that case as a service to our customers Ensil will source the required equipment for our customers. Ensil is a repair, rework, test, inspection, small lot assembly and R&D company, we do not sell products.

Ensil Technical Services Inc. in US is registered with ITAR and Ensil Canada Ltd. in Canada is registered with CGP.

Ensil operates from both Canada and USA and has repair and technical facilities in both countries.

Yes. Presently Ensil is providing warehousing and logistic services for several manufacturers.

Ensil uses a few different software for design and development purposes such as:
• ADS (Advanced Design System): RF/Microwave circuit simulation & Design,
• Altium Designer for PCB Design,
• AutoCAD for Mechanical Design,
and the language for FPGA design: VHDL

IPC promotes repair, rework, manufacturing, tests procedures and guidelines for electronics printed circuit boards. For more information please visit: www.ipc.org

Ensil warehouses well over 1.3 million parts in its inventors and constantly updates this inventory based on the needs and the future trends of repairs, reworks test, inspection, research, development and its small lot manufacturing and assembly services.

Ensil respects and abides by the copy right laws and the rights of the intellectual property holders and as such would not copy or decompile the software or codes embedded on the Integrated chips or contained in the systems or circuit boards sent to for repair unless customer or the trade mark holder would authorize Ensil to copy or decompile the codes which this authorization needs to be in writing and kept on file.

Yes. Ensil technical Services is registered with department of state for ITAR and Ensil Canada Ltd. is registered with Canadian Government for Controlled Goods Registration

As a prime defense contractor, Ensil has implemented a very strict security and confidentiality procedure, process and control which is documented and has been reviewed and approved by government agencies. When it comes to security and confidentiality of intellectual properties in nearly 30 years Ensil has never had a breach and has never been sanctioned by any government agencies both in Canada or USA. It is a general business practice for Ensil to sign NDA provided by our customers.

Yes. Ensil’s Quality Management System conforms to ISO 9001-2000 standards.

Yes. The list is a long one but to get an idea, Ensil has repaired, tested, and has done reverse engineering and retrofitted circuit boards and assemblies from the following systems:

– Sentinel Radar
– SINCGARS
– Submarine Sonar
– Tactical and Communication Radios
– Identify Friend or Foe (IFF) Transponder
– Military communication systems
– Military ECM device
– Electronic warfare system
– AEW&C (Airborne Early Warning and Control System)
– Identify Friend or Foe (IFF) Transponder
– SATCOM
– Navy Radar Systems
– Submarine Sonar
– Sea Sparrow Missile
– Monopoles Radar
– Infrared Seeker
– Flight Line Test Sets
– FOF missiles
– LRU (line-replaceable unit)
– DMSMS
– Telemetry
– Fire Control
– Industrial Robotics
– Medical diagnostic equipments
– Logistics support services
– Reverse Engineering on the obsolescent circuit boards and assemblies
– Software debugging
– Software upgrades

Ensil provides repair and rework for the following plat forms and equipment:

– Airborne Early Warning and Control System (AEW&C)
– Aircraft on ground
– Amplifier
– AN/APX-101, AN/APX-109, AN/APX-111, AN/APX-114
– APX-100, APX-101, APX-64, APX-72, APX-76
– Backplane
– Circuit board and assemblies prototyping
– Countermeasures
– Couplers
– Defence satellite communications systems
– Demodulators
– DMSMS (Diminishing Manufacturing Sources and Material Shortages)
– Duplexer
– E BAND, I BAND, J BAND, K BAND, L BAND, S BAND
– ECM (electronic countermeasure)
– Electronic warfare
– Exciter
– Filter mixer
– Fire control
– Firefinder
– Firefinder radar
– Flight indicators
– FOF missiles
– FPS-117
– GPS
– Ground support
– Identify Friend or Foe (IFF) Transponder
– Infrared Seeker
– Interrogator
– KY-532, KY-533
– Legacy sustainment
– LRU (line-replaceable unit)
– Magnetron
– Matrix assembly
– Microwave
– Military ECM devices
– Monopulse beam control
– Monopulse radar
– Multiplexer
– Navigation systems
– Navy communication systems
– Navy electronic equipment
– Navy radar system
– NETLIST
– Oscillator
– Power supplies
– Radars
– Receivers
– RF amplifier
– RF electronic systems
– RF military equipment
– SATCOM
– Sea Sparrow Missile
– Search radar
– Sentinel radar
– SINCGARS
– Sonar
– SPAWAR
– SPS-49
– Submarine Sonar
– Tactical and Communication Radios
– Telecommunications
– TPS-43, TPS-59, TPS-63, TPS-70, TPS-75
– Transmitter
– UPX-23, UPX-27
– Waveguides

For a complete list please contact us at info@ensil.com

This a partial list of the manufacturers that Ensil can support, repair, rework, test and refurbish their electronics products:

– BAE Systems Inc.
– Boeing Co.
– CACI International Inc.
– Computer Sciences Corp.
– Dell Computer Corp.
– DRS Technologies Inc.
– General Dynamics Corp.
– Harris Corp.
– Hewlett-Packard Co.
– ITT Corp.
– Jacobs Engineering Group Inc.
– KBR Inc.
– L-3 Communications Corp.
– Lockheed Martin Corp.
– Northrop Grumman Corp.
– Raytheon Co.
– Rockwell Collins
– Science Applications International Corp.
– United Technologies Corp.
– URS Corp.